About Ryan

Areas of Expertise

Master of Arts - MA at San Francisco State University

Researched how material or experiential purchases affected happiness.

The Master of Arts in Social, Personality, and Affective Sciences degree allowed me to research how people use and consume products, and pursue a greater understanding of human behavior. My research sought to understand how and why people might choose to consume different products anywhere those products fit into their lives. With Life Experiences and Material Items, we found that those who purchased Life Experiences had more post-purchase well-being than those who purchased Material Items.

Working with people to solve problems is a passion of mine.

I have always enjoyed helping and teaching, whether that be when I rode horses, taught art or statistics, the knack for helping others gain from my experiences to better themselves has been a core tenant of my character.

  • At the core of any project, officially or not, many people ultimately create the final product. Managing all those relationships and tasks is critical and core to who I am.

  • There are many ways to think about a problem; however, there is generally one correct way to truth.

  • There are multiple ways to look at various data types; however, the actual skill is picking the best one. From Multi-Level Modeling to Regression, ANOVAs to t-test, I can answer just about anything with the appropriate analysis of the right questions. During my tenure at San Francisco State, this was one key takeaway and tenant of their curriculum.

  • Throughout my personal life and in various professions, I have always made troubleshooting a part of what I do. Testing and sourcing why things malfunction is a core to completing all we do.

My Voice of the Customer intern projects at BlueJeans Network depended on collecting and assessing data from tools (Salesforce, Medallia, Tableau) and collaborating with cross-functional team members to learn the information they needed to help them make better business decisions.

Further, while I was at UXReactor, I was exposed to their design process, which is an adaptable, scalable process that applies to a multitude of industries. There I learned about the use of user interviews, concept mapping, scenarios, sketches, wireframes, and prototypes in a project.

With experience working with Customer Success, a comprehensive research background, troubleshooting, and communication skills, I am a formidable force multiplier to any team.