About Ryan
I'm a customer experience strategist and mixed methods researcher with over six years of experience helping organizations translate user insights into measurable business outcomes. At Transamerica, I led enterprise-wide CX initiatives, managed a Voice of the Customer platform reaching millions, and prototyped predictive models to surface silent customer sentiment. My work bridges data, design, and product, with a focus on turning complexity into clarity and strategy into action.
Master of Arts - MA at San Francisco State University
Having the opportunity to work with some amazing people and faculty of SF state was a dream come true. I’m grateful for the ability to researched how material or experiential purchases affected happiness.
The Master of Arts in Social, Personality, and Affective Sciences degree allowed me to research how people use and consume products, and pursue a greater understanding of human behavior. My research sought to understand how and why people might choose to consume different products anywhere those products fit into their lives. With Life Experiences and Material Items, we found that those who purchased Life Experiences had more post-purchase well-being than those who purchased Material Items.
Working with people to solve problems is a passion of mine.
With experience working with Customer Success, a comprehensive research background, troubleshooting, and communication skills, I am a formidable force multiplier to any team.
I’m passionate about solving problems and helping others grow. Whether teaching horseback riding, art, or statistics, sharing my experiences to support others has always been central to who I am.
During my internship at BlueJeans Network, I spearheaded Voice of the Customer projects, analyzing data from Salesforce, Medallia, and Tableau. This role also allowed me to collaborate with cross-functional teams, providing insights to enhance strategic business decisions.
At UXReactor, I embraced an adaptable design process applicable across industries. I gained hands-on experience with user interviews, concept mapping, scenarios, sketches, wireframes, and prototypes, enriching my understanding of user-centered design.
Combining my Customer Success expertise, robust research background, troubleshooting skills, and strong communication abilities, I am a dynamic force multiplier ready to contribute meaningfully to any team.