About Ryan
With four plus years in VoC program experience and over six years in Customer Experience data analysis, I led initiatives to optimize user journeys recently at 8x8 and Transamerica, enhancing customer satisfaction and engagement. My master’s degree in social sciences, specializing in quantitative and qualitative research, strengthened my advanced research and data analysis skills. I excel at empathizing with users and have a strong aptitude for grasping product design and engineering concepts.
Master of Arts - MA at San Francisco State University
Having had the opportunity to work with some brilliant and amazing people at SF State was a dream come true. I’m grateful for the opportunity to have researched how material or experiential purchases affected happiness.
The Master of Arts in Social, Personality, and Affective Sciences degree allowed me to research how people use and consume products, and pursue a greater understanding of human behavior. My research sought to understand the affects of the types of products people consumed. Types such as Life Experiences and Material Items, where we added to the body of literature where those who purchased Life Experiences had more post-purchase well-being than those who purchased Material Items.
Working with people to solve problems is a passion of mine.
With experience working with Customer Success, a comprehensive research background, troubleshooting, and communication skills, I am a formidable force multiplier to any team. This was fortified with my time at Empire Today where I was able to flex my personality and communication skills to sell products that immediately improved peoples lives.
I’m passionate about solving problems and helping others grow. Whether teaching horseback riding, art, or statistics, sharing my experiences to support others has always been central to who I am.
During my internship at BlueJeans Network, I spearheaded Voice of the Customer projects, analyzing data from Salesforce, Medallia, and Tableau. This role also allowed me to collaborate with cross-functional teams, providing insights to enhance strategic business decisions and was foundational to my understanding of the customer first mission. This came full circle with my time at Transamerica and 8×8 where I furthered my VoC /CX skills and ability to program manage and conduct efficient product management.
At UXReactor, I embraced an adaptable design process applicable across industries. I gained hands-on experience with user interviews, concept mapping, scenarios, sketches, wireframes, and prototypes, enriching my understanding of user-centered design. A small peak into the design world which was instrumental in establishing my mental models and frameworks for creating things people actually want to use.
Combining my Customer Success expertise, robust research background, troubleshooting skills, and strong communication abilities, I am a dynamic force multiplier ready to contribute meaningfully to any team.